Aftersales & Service Department Manager
Head Office, Bang Pa-in
The Aftersales & Service Department Manager will lead the development and performance of Heil Trailer Asia’s aftersales operations. This role is responsible for building a responsive, commercially successful service organization that strengthens customer relationships throughout the full equipment lifecycle.
Responsibilities
Lead and manage aftersales and service operations to deliver consistently high levels of customer satisfaction.
Develop service strategies, policies, operating procedures and performance standards across the service network.
Establish preventive maintenance programs, service packages and other value-added solutions based on customer requirements.
Monitor departmental KPIs covering service quality, response times, productivity, profitability and customer satisfaction.
Work closely with service centers, dealers and service partners to ensure consistent standards and customer support.
Build strong, long-term relationships with fleet operators, transport companies, dealers and key accounts.
Identify opportunities to grow revenue from maintenance, repairs, inspections, spare parts and lifecycle support services.
Coordinate with Sales, Engineering, Production, Parts and Quality teams to resolve customer issues effectively.
Review recurring technical concerns and turn service feedback into practical product and process improvements.
Develop team capabilities through coaching, technical development and clear performance management.
Prepare departmental budgets, forecasts and business-development plans.
Promote a strong culture of safety, accountability, responsiveness and continuous improvement.
Ideal Candidate — Skills & Outlook
Proven experience leading aftersales, service or maintenance operations within industrial manufacturing, commercial vehicles, transport equipment or a related sector.
Strong commercial understanding, with the ability to develop services that create customer value and sustainable revenue.
Confident managing service KPIs, budgets, operational performance and improvement programs.
Excellent customer-management and relationship-building skills.
Able to coordinate effectively across technical, operational and commercial teams.
A practical problem-solver who remains calm and decisive when handling urgent customer or equipment issues.
Strong leadership and team-development capabilities.
Customer-focused, commercially aware and committed to long-term equipment performance.
Comfortable working in a growing organization where systems, services and market coverage continue to develop.
Good English and Thai communication skills would be highly valuable.
Email Saharat@HeilAsia.com
Service Center Manager
Sriracha Branch
The Service Center Manager will take overall responsibility for the safe, efficient and commercially successful operation of the Sriracha Service Center. The role combines workshop leadership, customer service, workforce planning and financial management to ensure every job is completed to the required quality standard.
Responsibilities
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Oversee day-to-day service center operations, including maintenance, inspection, repair, cleaning and related customer-support activities.
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Plan manpower, workshop capacity, job scheduling and resource allocation according to operational priorities.
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Ensure customer jobs are assessed accurately, quoted clearly and completed safely within agreed timeframes.
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Coordinate technicians, supervisors, parts personnel, contractors and service-support teams.
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Monitor workshop productivity, job turnaround time, utilization, service quality, profitability and customer satisfaction.
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Maintain clear communication with customers regarding job scope, technical findings, costs and completion schedules.
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Ensure tools, equipment, workshop bays and facilities are properly maintained and available for safe operation.
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Manage service-center budgets, operating costs, revenue targets and performance reporting.
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Review delays, repeat repairs, quality concerns and customer complaints, ensuring effective corrective action.
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Maintain appropriate documentation, job records, inspection reports and customer approvals.
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Lead continuous improvement initiatives that increase safety, productivity, service consistency and operational efficiency.
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Support the development of new maintenance programs and service offerings based on customer and market needs.
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Ensure full compliance with company requirements for health, safety, environment, quality and operational control.
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Build a professional service culture based on teamwork, accountability and customer care.
Ideal Candidate — Skills & Outlook
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Experience managing a workshop, service center, fleet-maintenance facility or industrial repair operation.
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Strong understanding of workshop planning, job control, manpower allocation and customer-service processes.
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Able to balance operational quality, delivery times, safety and commercial performance.
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Confident interpreting performance data and using it to improve productivity and profitability.
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Strong people-management skills, with the ability to set expectations and develop a capable service team.
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Comfortable communicating with customers, technicians, senior management and external suppliers.
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Organized and attentive to documentation, scheduling and follow-up.
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A visible, hands-on leader who is comfortable spending time on the workshop floor.
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Calm under pressure and able to make sound decisions when priorities change.
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Committed to safe working practices, high-quality workmanship and continuous improvement.
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Experience with trailers, tankers, commercial vehicles, fabrication or transport equipment would be advantageous.
Technical Supervisor
Sriracha Branch
The Technical Supervisor will provide hands-on leadership to the service-center technical team. The role is responsible for guiding maintenance, inspection, troubleshooting and repair work while ensuring that every job meets Heil Trailer Asia’s safety, quality and technical standards.
Responsibilities
Supervise technicians carrying out maintenance, inspection, troubleshooting, fabrication and repair activities.
Allocate daily work, communicate job priorities and monitor progress against agreed schedules.
Review job requirements, technical findings and repair methods before and during execution.
Provide practical technical guidance and support technicians in resolving complex equipment issues.
Ensure work is completed according to approved procedures, specifications and quality standards.
Inspect completed work and confirm that required checks, tests and documentation have been completed.
Support root cause analysis for equipment failures, recurring defects and quality concerns.
Escalate significant technical issues and coordinate with Engineering, Quality, Parts and Service teams as required.
Communicate technical findings clearly to customers and internal stakeholders.
Ensure technicians use the correct tools, materials, parts and personal protective equipment.
Monitor workshop discipline, housekeeping and compliance with safety requirements.
Support technician training, skills assessment and on-the-job development.
Identify opportunities to improve repair methods, job efficiency and workshop practices.
Maintain accurate job records, inspection reports and technical documentation.
Ideal Candidate — Skills & Outlook
Strong practical experience in maintenance, inspection, repair or troubleshooting within commercial vehicles, trailers, tankers, fabrication or industrial equipment.
Sound mechanical knowledge, with the ability to understand drawings, specifications and technical procedures.
Experience supervising technicians or providing day-to-day technical leadership.
Able to diagnose problems methodically and recommend safe, practical solutions.
Strong awareness of workshop safety, repair quality and operational risk.
Clear communicator who can explain technical matters to both technicians and customers.
Organized and able to manage several jobs and changing priorities at the same time.
Willing to coach others and share technical knowledge.
Hands-on, observant and comfortable taking responsibility for workmanship.
Maintains high standards even when working under time pressure.
Welding, tanker, pressure-vessel, pneumatic dry-bulk or petroleum-transport equipment experience would be an advantage.
Safety Officer
Sriracha Branch
*Fresh Graduates Are Welcome to Apply
The Safety Officer will help maintain a safe, healthy and environmentally responsible workplace across the Sriracha Service Center. This is an excellent opportunity for a safety graduate to gain practical experience within an active industrial service and maintenance environment.
Responsibilities
Promote compliance with workplace health, safety and environmental requirements throughout service-center operations.
Conduct routine workplace inspections and identify unsafe conditions, unsafe practices and areas for improvement.
Support job-safety analysis, hazard identification and operational risk assessments.
Recommend practical control measures and follow up to ensure corrective actions are completed.
Assist with incident, near-miss and occupational-injury investigations.
Prepare incident reports and support root cause analysis and preventive-action planning.
Organize safety inductions, toolbox meetings, emergency drills and employee-awareness activities.
Monitor the correct selection and use of personal protective equipment.
Support safe-working controls for workshop operations, vehicle movement, lifting, welding, confined spaces, chemicals and other relevant activities.
Maintain safety records, inspection reports, training records and statutory documentation.
Track safety performance indicators and prepare regular reports for management.
Coordinate with supervisors, employees, contractors and external parties on safety matters.
Support emergency-preparedness, fire-prevention and environmental-management activities.
Stay informed about applicable legal and company requirements and help translate them into practical workplace procedures.
Encourage employees to report hazards, near misses and improvement opportunities openly.
Ideal Candidate — Skills & Outlook
Degree or relevant qualification in Occupational Health and Safety, Environmental Health, Industrial Safety or a related field.
Eligible to perform the role in accordance with applicable Thai occupational-safety requirements.
Fresh graduates with a strong willingness to learn are encouraged to apply.
Basic understanding of hazard identification, risk assessment and incident investigation.
Confident communicating safety expectations respectfully with employees, supervisors and contractors.
Able to prepare clear reports and maintain accurate records.
Observant, organized and willing to spend time in active workshop and service environments.
Comfortable speaking up when unsafe conditions or practices are identified.
Practical and solutions-focused, with an understanding that effective safety requires cooperation from the whole team.
Positive, approachable and able to build trust across different levels of the organization.
Interested in developing a long-term career in industrial, manufacturing or transport-sector safety.
Thai communication skills are essential; working English would be advantageous.
Product Manager
Heil Trailer Asia is seeking an experienced Product Strategy & Development Lead to help shape our product strategy and prioritized roadmap across key international markets.
Role Description
This is a senior, outcome-focused opportunity for an experienced product strategy or industrial manufacturing professional who can translate market insight, customer requirements, competitive dynamics, and commercial opportunities into a clear and actionable product roadmap.
The scope covers Asia Pacific, Europe, the Middle East, and Africa, with priority markets including Thailand, the Philippines, Australia, New Zealand, the UAE/GCC, and Europe.
Key Responsibilities
- Lead market and competitive assessments across priority markets.
- Develop and validate a multi-year product strategy and prioritized product roadmap.
- Assess opportunities across Heil’s core products and adjacent product categories.
- Evaluate product sourcing options, including in-house manufacturing and contract manufacturing.
- Develop route-to-market recommendations across direct sales, channel partners, and OEM contract manufacturing models.
- Establish product platform and configuration principles to address different market and regulatory requirements while controlling complexity and cost.
- Develop business cases for priority product programs, including volume, pricing, margin, and payback considerations.
- Establish frameworks, documentation, and operating rhythms that enable effective handover and continued execution by the internal team.
What We’re Looking For
- 12–15+ years of experience across product strategy, product management, engineering, commercial, or related leadership roles within heavy or industrial manufacturing.
- Relevant industry experience in commercial vehicles, trailers, capital equipment, off-highway equipment, or adjacent industrial OEM environments.
- Strong understanding of vehicle/trailer engineering fundamentals, including materials, structures, safety, payload, and lightweighting.
- Understanding of fleet purchasing economics, including payload, fuel efficiency, uptime, total cost of ownership, and residual value.
- International experience across multiple markets, ideally including Asia Pacific, Europe, the Middle East, and/or Africa.
- Experience working across direct sales, channel partners, and OEM/contract manufacturing business models.
- Demonstrated ability to turn strategy into practical, actionable business and product decisions.
- Ability to operate effectively across Engineering, Commercial, Operations, and senior leadership stakeholders.
Thai language skills not essential, but candidate must be able to commute daily to Ayyudthya, Thailand.
Engagement
This opportunity is designed around defined strategic outcomes and deliverables. The initial engagement may be structured as a fixed-scope strategy project, with the potential for extension or conversion to a longer-term/permanent role based on business requirements and mutual fit. The role reports to the President.
Interested in helping shape the next chapter of Heil’s product portfolio and international growth?
We would be pleased to hear from experienced product and industrial strategy leaders who can bring both strategic thinking and practical execution to the table.
Email Saharat@HeilAsia.com